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With Citrix Workspace and Microsoft Teams, everyone can use an integrated solution that boosts productivity and efficiency. Citrix Virtual Apps and Desktops (formerly known as XenApp and XenDesktop) provides AV optimization for Teams on VDI. With Citrix Virtual Apps. Microsoft Teams optimization on Citrix Microsoft Teams redirection is an efficient method for saving VDI/SBC resources. This however only works for the. MOBILE WORKBENCH WITH VISE Microsoft teams citrix skil portable workbench microsoft teams citrix

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I have the same question 0. Report abuse. Details required :. Cancel Submit. AntonioCabrera3 Independent Advisor. Hi, Lauren, I'm Antonio, an independent advisor, not a Microsoft agent. First, which means that I am a fellow forum users in the community just like you, and will be trying to help you. So in this case, I hope we can have an understanding from the beginning to avoid misunderstandings. You could take a look at this link, it can be useful to solve your problem, I hope it works for you.

If in any way this does not help to solve part of your problem let me know to continue investigating further, stay safe. Kindly regards How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. This site in other languages x. VM configuration varies based on the number of users and available physical server resources.

For a non-persistent setup, the Teams desktop app must be installed per-machine to the golden image. This ensures an efficient launch of the Teams app during a user session. Using Teams in a non-persistent setup also requires a profile-caching manager for efficient Teams runtime data synchronization. Efficient data synchronization ensures that the appropriate user-specific information such as a user's data, profile, or settings is cached during the user's session.

Make sure data in these two folders are synced:. A roaming folder or, if you are using folder redirection, a caching manager is required to ensure that the Teams app has the runtime data and files required to run the application. This is necessary to mitigate network latency issues or network glitches, which would otherwise cause application errors and a slow experience due to unavailable data and files.

There are a variety of caching manager solutions available, such as FSLogix. Consult your caching manager provider for specific configuration instructions. Excluding these items helps reduce the user caching size to further optimize your non-persistent setup. Before you deploy Teams through Microsoft Apps for enterprise, you must first uninstall any pre-existing Teams apps if they were deployed using per-machine installation.

Teams through Microsoft Apps for enterprise is installed per-user. Teams is also being added to existing installations of Microsoft Apps for enterprise. Microsoft Apps for enterprise doesn't support per-machine installations of Teams. To use per-machine installation, you must exclude Teams from Microsoft Apps for enterprise. To learn more about Teams and Microsoft Apps for enterprise, see How to exclude Teams from new installations of Microsoft Apps for enterprise and Use Group Policy to control the installation of Teams.

The minimum version of the Teams desktop app that's required is version 1. PSTN hold isn't supported in earlier versions. At this point, the golden image setup is complete. This process adds a required registry key to the machine that lets the Teams installer know it is a VDI instance. Without it, the installer will error out, stating: "Installation has failed.

Cannot install for all users when a VDI environment is not detected. All users can then uninstall Teams if they have admin credentials. PowerShell script : You can use the Teams deployment cleanup PowerShell script to uninstall Teams and remove the Teams folder for a user. Run the script for each user profile in which Teams was installed on the computer. There are a variety of virtualized setup configurations, each with a different focus for optimization.

For example, a configuration might focus on user density. When planning, consider the following to help optimize your setup based on your organization's workload needs. In addition to chat and collaboration, Teams on VDI with calling and meetings is available with supported virtualization provider platforms.

Supported features are based on the WebRTC media stack and virtualization provider implementation. The following diagram provides an overview of the architecture. If you currently run Teams without AV optimization in VDI and you use features that are not supported yet for optimization such as Give and take control when app sharing , you have to set virtualization provider policies to turn off Teams redirection.

This means that Teams media sessions won't be optimized. For steps on how to set policies to turn off Teams redirection, contact your virtualization provider. We recommend that you evaluate your environment to identify any risks and requirements that can influence your overall cloud voice and video deployment. To learn more about how to prepare your network for Teams, see Prepare your organization's network for Teams.

The chat and collaboration experience works as expected. When media is needed, there are some experiences that might not meet user expectations on the Chrome browser:. If your organization wants to only use chat and collaboration features in Teams, you can set user-level policies to turn off calling and meeting functionality in Teams.

You can set policies by using the Teams admin center or PowerShell. It up to a few hours for the policy changes to propagate. If you don't see changes for a given account immediately, try again in a few hours. Calling polices : Teams includes the built-in DisallowCalling calling policy, in which all calling features are turned off. Assign the DisallowCalling policy to all users in your organization who use Teams in a virtualized environment. Meeting policies : Teams includes the built-in AllOff meeting policy, in which all meeting features are turned off.

Assign the AllOff policy to all users in your organization who use Teams in a virtualized environment. To assign the DisallowCalling calling policy and the AllOff meeting policy to a user:. If you have an existing implementation of Teams on VDI with chat and collaboration in which you had set user-level policies to turn off calling and meeting functionality, and you're migrating to Teams with AV optimization, you must set policies to turn on calling and meeting functionality for those Teams on VDI users.

You can use the Teams admin center or PowerShell to set and assign calling and meeting policies to your users. It can take some time a few hours for policy changes to propagate. If you don't see changes for a given account immediately, try again after a few hours. Calling polices : Calling policies in Teams control which calling features are available to users.

Teams includes the built-in AllowCalling calling policy, in which all calling features are turned on. To turn on all calling features, assign the AllowCalling policy. Or, create a custom calling policy to turn on the calling features that you want and assign it to users. Meeting policies : Meeting policies in Teams control the types of meetings that users can create and the features that are available to meeting participants that are scheduled by users in your organization.

Teams includes the built-in AllOn meeting policy, in which all meeting features are turned on. To turn on all meeting features, assign the AllOn policy. Or, create a custom meeting policy to turn on the meeting features that you want and assign it users.

To assign the AllowCalling calling policy and the AllOn meeting policy to a user:. When users connect from an unsupported endpoint, the users are in fallback mode, in which AV isn't optimized. To disable fallback mode, set the value to 1.

To enable audio only, set the value to 2. If the value isn't present or is set to 0 zero , fallback mode is enabled.

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Microsoft Teams issue in Citrix VDI environment - Microsoft teams is not working well in Citrix -

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Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Choose where you want to search below Search Search the Community. Search the community and support articles Microsoft Teams Teams for business Search Community member. Lauren BB. MS Teams has issues within Citrix. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question 0. Report abuse. Details required :. Cancel Submit. For a dedicated persistent setup, both per-machine and per-user installation will work. However, for a non-persistent setup, Teams requires a per-machine installation in order to work efficiently.

See the Non-persistent setup section. With per-machine installation, automatic updates are disabled. This means that to update the Teams app, you must uninstall the current version to update to a newer version. With per-user installation, automatic updates are enabled. For most VDI deployments, we recommend you deploy Teams using per-machine installation.

To update to the latest Teams version, start with the uninstall procedure followed by latest Teams version deployment. For Teams AV optimization in VDI environments to work properly, the thin-client device must have access to the internet.

If internet access isn't available at the thin-client device, optimization startup won't be successful. This means that the user is in a non-optimized media state. In a dedicated persistent setup, users' local operating system changes are retained after users log off. For persistent setup, Teams supports both per-user and per-machine installation. In a non-persistent setup, users' local operating system changes are not retained after users log off. Such setups are commonly shared multi-user sessions.

VM configuration varies based on the number of users and available physical server resources. For a non-persistent setup, the Teams desktop app must be installed per-machine to the golden image. This ensures an efficient launch of the Teams app during a user session.

Using Teams in a non-persistent setup also requires a profile-caching manager for efficient Teams runtime data synchronization. Efficient data synchronization ensures that the appropriate user-specific information such as a user's data, profile, or settings is cached during the user's session. Make sure data in these two folders are synced:. A roaming folder or, if you are using folder redirection, a caching manager is required to ensure that the Teams app has the runtime data and files required to run the application.

This is necessary to mitigate network latency issues or network glitches, which would otherwise cause application errors and a slow experience due to unavailable data and files. There are a variety of caching manager solutions available, such as FSLogix. Consult your caching manager provider for specific configuration instructions.

Excluding these items helps reduce the user caching size to further optimize your non-persistent setup. Before you deploy Teams through Microsoft Apps for enterprise, you must first uninstall any pre-existing Teams apps if they were deployed using per-machine installation. Teams through Microsoft Apps for enterprise is installed per-user. Teams is also being added to existing installations of Microsoft Apps for enterprise.

Microsoft Apps for enterprise doesn't support per-machine installations of Teams. To use per-machine installation, you must exclude Teams from Microsoft Apps for enterprise. To learn more about Teams and Microsoft Apps for enterprise, see How to exclude Teams from new installations of Microsoft Apps for enterprise and Use Group Policy to control the installation of Teams.

The minimum version of the Teams desktop app that's required is version 1. PSTN hold isn't supported in earlier versions. At this point, the golden image setup is complete. This process adds a required registry key to the machine that lets the Teams installer know it is a VDI instance. Without it, the installer will error out, stating: "Installation has failed. Cannot install for all users when a VDI environment is not detected. All users can then uninstall Teams if they have admin credentials.

PowerShell script : You can use the Teams deployment cleanup PowerShell script to uninstall Teams and remove the Teams folder for a user. Run the script for each user profile in which Teams was installed on the computer. There are a variety of virtualized setup configurations, each with a different focus for optimization. For example, a configuration might focus on user density. When planning, consider the following to help optimize your setup based on your organization's workload needs. In addition to chat and collaboration, Teams on VDI with calling and meetings is available with supported virtualization provider platforms.

Supported features are based on the WebRTC media stack and virtualization provider implementation. The following diagram provides an overview of the architecture. If you currently run Teams without AV optimization in VDI and you use features that are not supported yet for optimization such as Give and take control when app sharing , you have to set virtualization provider policies to turn off Teams redirection. This means that Teams media sessions won't be optimized.

For steps on how to set policies to turn off Teams redirection, contact your virtualization provider. We recommend that you evaluate your environment to identify any risks and requirements that can influence your overall cloud voice and video deployment. To learn more about how to prepare your network for Teams, see Prepare your organization's network for Teams.

The chat and collaboration experience works as expected. When media is needed, there are some experiences that might not meet user expectations on the Chrome browser:. If your organization wants to only use chat and collaboration features in Teams, you can set user-level policies to turn off calling and meeting functionality in Teams.

You can set policies by using the Teams admin center or PowerShell. It up to a few hours for the policy changes to propagate. If you don't see changes for a given account immediately, try again in a few hours. Calling polices : Teams includes the built-in DisallowCalling calling policy, in which all calling features are turned off. Assign the DisallowCalling policy to all users in your organization who use Teams in a virtualized environment.

Meeting policies : Teams includes the built-in AllOff meeting policy, in which all meeting features are turned off. Assign the AllOff policy to all users in your organization who use Teams in a virtualized environment. To assign the DisallowCalling calling policy and the AllOff meeting policy to a user:. If you have an existing implementation of Teams on VDI with chat and collaboration in which you had set user-level policies to turn off calling and meeting functionality, and you're migrating to Teams with AV optimization, you must set policies to turn on calling and meeting functionality for those Teams on VDI users.

You can use the Teams admin center or PowerShell to set and assign calling and meeting policies to your users.

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Tech Insight - Microsoft Teams Optimization with Citrix

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